Terms and Conditions

GENERAL. These Terms and Conditions apply when using NielsenIQ’s Byzzer Website (“Site”) to license or access Byzzer or other NielsenIQ provided services licensed through this Site (the “Services”). By accepting this License Agreement (the “Agreement“), Client shall have access to the licensed Services via the Site and the applicable  data reports (“Reports”) and underlying data (“Data”) that Client licenses via the Site. Client acknowledges and agrees that Client’s receipt and use of the Reports, Data and Services licensed through this Site is subject to the terms and conditions of this Agreement and that Client is responsible for ensuring all authorized Client users and/or recipients comply with the terms of this Agreement. NielsenIQ reserves the right to require additional information from Client or any authorized Client user in order to verify Client’s eligibility for the Services. 

Notwithstanding the foregoing, the applicable terms of any Master Services Agreement or Master License Agreement, (if any) in place between NielsenIQ and Client governing retail measurement services and/or consumer panel services (the “Master Agreement“), together with the Byzzer Services terms below under “Account Set Up; Site User ID”, “Limitation of Liability” and “Termination” shall apply to Client’s use of this Site and the Reports, Data and Services accessed through this Site, and the charges for such Reports and Services through the Site shall be billed and paid in accordance with the terms of the Master Agreement; provided that, notwithstanding anything to the contrary in the Master Agreement: (a) the Reports, Data and Services accessed through this Site shall not be subject to any discounting or reduction from the pricing quoted to Client through the Site for these Services; (b) Client’s exclusive remedy for any failure to deliver or perform the Services accessed via the Site shall be governed by the “Limitation of Liability” terms of this Site below and no other service levels or remedies shall apply; and (c) the Services through this Site are licensed for the minimum applicable term and not terminable by Client other than as set forth under the “Termination” terms of this Site below.

ACCOUNT SET UP; SITE USER ID. Access to Reports and Data licensed via this Site may require the use of identifiers (“IDs”), including Client name, employee name and passwords, to be used to access the Reports and Data and to receive messages regarding the Site and Services. Client is fully responsible for maintaining the confidentiality and ensuring proper authorized use of, and all activities that occur under, any and all of Client’s passwords and accounts. Client agrees to comply with user authentication and the security of any and all host, networks and/or accounts and to notify NielsenIQ immediately in the event of any unauthorized access or use of the Reports, Data or Services. NielsenIQ reserves the right to suspend access to the Reports, Data and Services through the Site in the event of any breach of this Agreement. 

OWNERSHIP. NielsenIQ and/or its licensors own the Reports and Data accessed via this Site.  

REPORT/DATA LICENSE; PERMISSIBLE USES. Client is granted a limited, non-exclusive license to use the Reports and underlying Data for Client’s internal use only. This license expressly excludes the right to sublicense, distribute, resell and/or otherwise disclose Reports, Data or Services, in whole or in part. Client may disclose limited excerpts of Data to business partners in the conduct of their business. For purposes of this Agreement, “Limited Excerpts” are defined as excerpts that are not sufficient to have independent commercial value. Client may not disclose more than Limited Excerpts of Data to any third party. In all cases, disclosed Data must show NielsenIQ’s copyright; be accurately labeled; and not be presented in a misleading manner. Notwithstanding anything to the contrary, if applicable as part of the licensed Reports and underlying Data, retailer-identifiable information contained in the Data may only be disclosed to the named retailer to whom the data is derived, and shall not be disclosed to any other retailer or third party. 

CONFIDENTIALITY. “Confidential Information” shall mean any and all information related to the business and activities of a party (the “Disclosing Party”) and the party’s and its affiliates’ clients, customers, employees, suppliers, and licensors, and other entities with which the party and its affiliates do business, including, without limitation, software code, inventions, know-how, technical or financial information, strategic plans or customer information that the other party (the “Receiving Party”) receives or has access to in connection with the performance of its obligations under this Agreement and that is either marked as confidential or is disclosed under circumstances that one would reasonably expect it to be considered confidential by the Disclosing Party. NielsenIQ’s Confidential Information shall include, without limitation any Reports, Data or other information or materials accessed via the Site or otherwise provided by NielsenIQ in connection with the Services (“Deliverables”). Confidential Information shall not include information the Receiving Party can document: (a) is generally available to the public through no act or omission of the Receiving Party; (b) was already known by the Receiving Party prior to receiving it from the Disclosing Party without an obligation of confidentiality; (c) was received by the Receiving Party from a third party without a breach of that third party’s obligations of confidentiality; or (d) was independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information. If the Receiving Party is required by court order, subpoena or other lawful government action to disclose Confidential Information of the other party, then the Receiving Party, prior to such Disclosure, shall promptly notify the Disclosing Party of the pending disclosure in writing so the Disclosing Party, with the reasonable assistance of the Receiving Party, may attempt to obtain a protective order, and shall disclose only such information to the minimum extent required to comply. The Receiving Party will, and will ensure its employees, subcontractors, agents, consultants and other representatives to, protect the confidentiality of the Disclosing Party’s Confidential Information with the same degree of care as it uses to protect its own Confidential Information, but in no event less than a reasonable degree of care. The Receiving Party shall not disclose or use the Disclosing Party’s Confidential Information, except as necessary to perform its obligations hereunder or as otherwise permitted herein, and except for disclosure to its personnel who have a need to know such information to perform the Services and who are bound by written obligations to protect such information. The confidentiality obligations of each party under this Agreement will survive expiration or termination of this Agreement for a period of five (5) years; except that obligations shall survive indefinitely with respect to any Personal Information or the Disclosing Party’s trade secrets. Upon termination of this Agreement, each party will cease all use of the other party’s Confidential Information and will promptly return, or at the other party’s request, destroy all Confidential Information in tangible form and all copies of Confidential Information. Upon request, a party will certify in writing its compliance with this Section. The Receiving Party will not be required to return or destroy an archive copy of the Disclosing Party’s Confidential Information made for backup purposes in the ordinary course of its business; provided that such archive copy will be subject to the ongoing obligations of confidentiality contained herein and shall be destroyed upon the normal expiration of backup files. 

FOR CONSULTANTS (all others): If Client is a Consultant licensing Reports through this Site on behalf of a third party client, Client may only disclose to that specific client. 

INDEMNITY. Client agrees to indemnify and hold NielsenIQ and its affiliates and its and their respective employees, directors, licensors, agents and representatives harmless from and against all claims, damages, loss or expenses (including attorneys’ fees) arising, directly or indirectly, from Client’s disclosure or use of the Reports, Data or Services contrary to the terms of this Agreement. 

DISCLAIMER OF WARRANTIES. Information consists primarily of estimates, representing NielsenIQ’s opinion, based on projections using statistical procedures NielsenIQ deems appropriate. It is subject to inherent coverage and error rates, and other statistical factors; therefore, NielsenIQ does not warrant that the Data, Reports or other Deliverables are error-free. THE REPORTS, DATA,SERVICES AND OTHER DELIVERABLES ARE LICENSED “AS IS,” AND NEITHER NIELSENIQ NOR ITS LICENSORS OR AGENTS MAKE ANY WARRANTIES, WHETHER EXPRESS, IMPLIED, OR ARISING BY LAW, COURSE OF DEALINGS OR OTHERWISE, WITH RESPECT TO THE REPORTS, DATA, SERVICES OR OTHER DELIVERABLES. NIELSENIQ AND ITS LICENSORS EXPRESSLY DISCLAIM ANY WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. The foregoing disclaimer shall not act as or constitute an admission by NielsenIQ that any Data constitutes goods, commodities or tangible personal property under applicable law. 

LIMITATION OF LIABILITY. IN THE EVENT THAT NIELSENIQ FAILS TO PROVIDE ACCESS TO ANY DELIVERABLES OR OTHER SERVICES THAT CLIENT HAS LICENSED IN CONNECTION WITH THE SITE IT WILL GIVE CLIENT A PRO-RATA REFUND OF FEES PAID FOR THE NON ACCESSIBLE DELIVERABLES OR SERVICES. THESE ARE CLIENT’S EXCLUSIVE REMEDIES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NIELSENIQ WILL NOT OTHERWISE BE LIABLE, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL (INCLUDING WITHOUT LIMITATION, ANY LOSS OF PROFITS, REVENUE, DATA OR DATA USE), ARISING FROM THE FAILURE TO PROVIDE ACCESS TO DELIVERABLES OR OTHER SERVICES OR USE OF THE DELIVERABLES OR SERVICES BY CLIENT OR OTHERS. 

TERMINATION. NielsenIQ may terminate this Agreement upon notice to Client in the event of any breach of the terms of this Agreement by Client or any Client user or in the case that any of the requested information that Client provides via the Site or otherwise in connection with verifying Client’s eligibility and completing the license application process is untrue or incomplete. Client may terminate upon 30 days written notice, and will be obligated to pay a termination fee that is equal to the remaining fees owed through the end of the original term of this Agreement. 

FEES AND PAYMENTS. All invoices, including any applicable tax, are due and payable upon presentation. All fees and charges for licensed Reports shall be billed to and paid for by Client within the time period set forth in the applicable invoice, including all applicable taxes relating to use of the Reports, Data and Services through Client’s account. If not paid within 30 days, NielsenIQ may charge interest. Interest accrues on invoices unpaid after thirty days at the lesser of 1.5% or the maximum allowed by law. In the event client fails to pay for two consecutive payment periods, NielsenIQ may treat client’s non-payment as notice of termination subject to the termination section above and will provide Client 30 days written notice in that event. 

GOVERNING LAW; WAIVER; ASSIGNMENT. This Agreement and the parties’ respective rights and duties shall be interpreted and governed in accordance with the internal laws of the State of Illinois, United States of America. No waiver by either party of any breach of this Agreement by the other shall be a waiver of any preceding or subsequent breach thereof. NielsenIQ reserves the right to assign its right and obligations under this Agreement to an affiliate or a successor to all or substantially all of its business, and reserves the right to have any Services rendered by such affiliate or successor.  Client may not assign its rights or obligations under this Agreement.  

ENTIRE AGREEMENT. This Agreement constitutes the entire agreement between the parties with respect to the Reports, Data and Services and supersedes all prior negotiations and agreements, whether oral or written, with respect to the Reports, Data and Services licensed through this Site. Additional terms and conditions contained in any purchase order provided by Client shall not be applicable to any deliverables or Services under this Agreement. All obligations concerning confidentiality, liability, indemnification and uses of licensed Reports, Data and Services survive termination.